Frequently Asked Questions

How long would it take to get PalletWatch for my business?

No installation is required so we can provide access for you to be up and running with your own PalletWatch account within 24 hours from when you sign up.

Top

Is there a discount for seasonal businesses open only May-August?

Yes, with our seasonal account you pay only for the months you raise dockets. You will still be able to reconcile all year round.

Top

Is it easy to change from another pallet control system to PalletWatch?

Yes, changing from other pallet control systems to PalletWatch is easy. We will help you to transfer your uninvoiced data and train your team to use the PalletWatch system.

Top

I currently use a desktop system, what are the benefits of an online system?

An online system can be more versatile, as it can offer access to managing your pallets and other owned equipment, anywhere, anytime, using your own unique and safe login through an internet browser.

Top

Can I cancel at any time?

Yes, you can cancel at any time and if you move away from PalletWatch we can provide you with all your data.

Top

How do I pay for PalletWatch?

Payment for PalletWatch is monthly by direct debit, or annually via invoice.

Top

What do I have to do to change to PalletWatch?

Call us and we will set-up your account and get you started.

Top

Can I transfer data from my current system if I change to PalletWatch?

Yes, if you change to PalletWatch, we will assist you to transfer any uninvoiced data into the PalletWatch system.

Top

If I use PalletWatch, do I have to use any other Pallet management system?

No, PalletWatch is an all in one system that enables you to track, manage and reconcile all your pallets and other hire equipment. PalletWatch even automatically communicates and reports with all major equipment hire companies such as CHEP and Loscam.

Top

What system requirements do I need to use PalletWatch?

To use PalletWatch you just need access to the internet through Internet Explorer 9 or later, Google Chrome or Firefox.

Top

Where is my data hosted and is it secure?

All data is stored in Australia on a safe and secure SQL database designed for all types of workloads.

Top

How long has PalletWatch been around for?

Since 2010, PalletWatch has been used by companies located all around Australia.

Top

Is PalletWatch easy to use?

Yes very easy. We also offer training for your team and both online and telephone support if further help is required.

Top